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Ombudsman Resolution Service

Supplier Complaints & Resolution

Pick the service you're unhappy with below. Our team will contact the supplier directly on your behalf to resolve the issue — and escalate to the relevant industry ombudsman if a fair outcome isn't reached.

1. Tell us the issue

Select the supplier type and describe what's gone wrong.

2. We act for you

We contact the supplier on your behalf and chase a resolution.

3. Ombudsman escalation

If unresolved within 8 weeks, we escalate to the relevant ombudsman.

Raise a complaint

By submitting, you authorise Business-Utility.com to contact the named supplier on your behalf to investigate and resolve this complaint.