Step 1 — Required before any work

Sign Your Letter of Authority

Before we can request your data, audit your charges or recover overcharges, suppliers require written authority. Sign it digitally below — it takes about two minutes.

1 · Your business

Business nameCompany number (optional)Registered business addressContact name (authorised signatory)Position in the businessEmailContact number

2 · Services this authority covers

Account numbers (required for each service)

Electricity account numberMeter reference (optional)

Gas account numberMeter reference (optional)

Water & wastewater account numberMeter reference (optional)

Additional supplier details (optional)

3 · What you are authorising

Business-Utility.com

UTILITY SUPPLIERS LETTER OF AUTHORITY
ENERGY - WATER

Customer Name: [Signatory]
Position in company: [Position]
Business Name: [Business name]
Contact Number: —
Billing Email address: [Email]
REG Business Address: [Trading address]
Company Registration: —
TPI Agent Name and Telephone: Business-Utility.com 0207 175 0429
ENERGY OMBUDSMAN - ADR Reg LICENSE Number C35BUS158 2025
mail@business-utility.com

Services covered: Electricity, Gas, Water & wastewater
Supplier / account details: Electricity: account —
Gas: account —
Water & wastewater: account —

Dear Suppliers

I confirm that Business-Utility.com is acting on our behalf as authorised TPI, to manage all utility supplier accounts. I authorise them to act on my accounts as follows: TPI undertakes that it shall use the customer's data solely for the purposes of delivering the services specified in this document and may share that data with relevant third parties in order to do so.

Authority - I give permission for the above TPI(s) to:

- AUTHORISE PAYMENTS TO SUPPLIERS FOR ALL ACTIVE ACCOUNTS
- Request and receive current and historical account information including: consumption history, supply numbers, pricing details, plan and contract end dates
- Issue termination notice with regard to existing/new supply contracts on my behalf
- Obtain information from third party industry databases e.g. metering details
- TPI to be able to contact my current supplier to resolve any objections or rejections regarding my transfer
- Request, negotiate and sign on behalf of our businesses
- Arrange Refunds with Suppliers
- Arrange Smart Meters
- Arrange Government Discounts on VAT and CCL charges
- Sign VAT and PP11 Forms on my behalf
- Resolve customer complaints with suppliers and ADR Energy Water Ombudsman Services

Terms of Letter of Authority. This LOA is valid from the date of the signature for ALL sites under the Company name provided and will be submitted again if any changes are made. This letter of authority shall remain valid for the period of 36 months from the date of signature or, if you have a fixed plan; it will be valid for the duration of your plan unless you advise us otherwise. The supplier reserves the right to contact the named account holder/site contact named on the account in the event that we deem it necessary to ensure the correct running of your account.

SIGNED

Signature: signed electronically
Name: [Signatory]
Position: [Position]
Date Signed: 5 September 2026

Covering: Electricity, Gas, Water & wastewater · valid 36 months · revocable in writing at any time.

4 · Sign

Type your full nameDate of signatureI confirm I am authorised to sign on behalf of this business and I agree to the Letter of Authority above. I understand this is a legally binding electronic signature and that the date, time, IP address and device are recorded.

Stored on encrypted UK infrastructure. See our Privacy & Complaints policy.

Why it's needed

Suppliers will not release billing data or discuss your account without written authority.

What it doesn't do

It never lets us sign, switch or cancel a contract in your name — that always needs your say-so.

Valid 36 months

Revoke it any time in writing. We keep a copy of the exact wording you signed.

INCLUDED FREE — MANAGEMENT SERVICE

Everything managed for you — at no cost to your business

Membership of Business-Utility.com is free of charge for all customers. We manage your supplier accounts, audit every bill, sign and file the paperwork, and recover what you have been overcharged. You stay in control and can withdraw access at any time.

Free membership for every customer

No subscription, set-up fee or minimum term. Suppliers pay us, you never do.

We manage your supplier accounts

Confirm your supplier names and online logins once — encrypted, masked and cancellable in one click — and we work your accounts directly.

Overcharges eradicated at source

Every bill line audited: wrong unit rates, out-of-contract rates, estimated reads, duplicate standing charges, VAT and CCL — recovered up to six years back.

Sign once, digitally

Type your name to sign your Letter of Authority. Every signature carries a DocuSign-style certificate of authenticity with time, IP and device.

Signed PDFs retained and shared

Your signed LOA is stored as a PDF, emailed to you and issued to every supplier with your account numbers and business name on the subject line.

Readings and usage tracked

Submit readings from your phone or let us post them into your supplier account, so you are billed on actuals and never estimates.

Renewals never missed

We watch contract end dates and negotiate whole-of-market before any out-of-contract rollover can bite.

Disputes handled with evidence

Raise a challenge with supporting documents attached; we build and send the evidence pack to the supplier and chase it to resolution.

Join free — takes 2 minutes →Sign your Letter of Authority How management works