How our AI-built rates appeal works — in plain English.
We believe you should know exactly what you're paying for. This page explains how our AI local-area scan works, what data it uses, and what you get to review before anything is submitted to the Valuation Office (VO).
01How the AI local-area scan works
When you order an appeal pack, our AI reviews your property in the context of its local rating area. It analyses your business activities, the property's use and size, and how the Valuation Office (VO) has assessed comparable properties nearby. It then identifies legitimate routes to a lower rateable value — such as comparable assessments set lower than yours, reliefs you may qualify for, and local factors (for example layout, access, or material changes of circumstance) that can justify a reduction. Every route the AI finds is checked and written up by a human specialist before it appears in your appeal.
02Data sources we use (high level)
The scan draws on publicly available and legitimately accessible sources: the VO's published rating list and comparable assessment data, your own rates bill and the site details you provide at checkout, and publicly available information about the property and local area relevant to valuation. We do not access your VO account, and we never use private data about other businesses. Your details are used only to prepare your appeal and are never shared with third parties.
03What goes into your appeal document
You receive a full, in-depth professional legal appeal as a PDF: the statutory grounds of appeal set out and argued in full, an evidence schedule covering comparables, floor areas, zoning, reliefs and material change of circumstance factors, and a clear explanation of why your rateable value should be reduced. It is formatted ready for the VO's Check & Challenge process.
04What you review before submission
You stay in control at every step. The complete appeal document is emailed to you within 72 hours of ordering, before anything is submitted. You can read every page, every argument and every piece of evidence. Nothing goes to the Valuation Office (VO) until you choose to upload it yourself to the Check & Challenge service in your own Government Gateway business rates account — and our step-by-step guidance walks you through that upload. Ongoing support is available throughout the appeal process if you have questions about anything in the document.
Official GOV.UK resources
Everything below is free on GOV.UK — you can check your valuation and set up your account before or after ordering your appeal pack.
The appeal pack costs £495 + 20% VAT per site — one fixed fee, payable in GBP. We never take a percentage of your savings, and there are no hidden charges. Up to 50% savings on the new rateable value can be achieved. During our review, any business that should be paying less on its rates is identified very quickly. You can only appeal within the current rating period, so the sooner you start, the more you stand to save.
Everything managed for you — at no cost to your business
Business energy, water and business rates cost management with nothing to pay. We manage your supplier accounts, audit every bill, sign and file the paperwork, and recover what you have been overcharged. You stay in control and can withdraw access at any time.
No fee to your business
No subscription, set-up fee or minimum term. Suppliers pay us, you never do.
We manage your supplier accounts
Confirm your supplier names and online logins once — encrypted, masked and cancellable in one click — and we work your accounts directly.
Overcharges eradicated at source
Every bill line audited: wrong unit rates, out-of-contract rates, estimated reads, duplicate standing charges, VAT and CCL — recovered up to six years back.
Sign once, digitally
Type your name to sign your Letter of Authority. Every signature carries a DocuSign-style certificate of authenticity with time, IP and device.
Signed PDFs retained and shared
Your signed LOA is stored as a PDF, emailed to you and issued to every supplier with your account numbers and business name on the subject line.
Readings and usage tracked
Submit readings from your phone or let us post them into your supplier account, so you are billed on actuals and never estimates.
Renewals never missed
We watch contract end dates and negotiate whole-of-market before any out-of-contract rollover can bite.
Disputes handled with evidence
Raise a challenge with supporting documents attached; we build and send the evidence pack to the supplier and chase it to resolution.
